How can I track my order ?
If you have placed your order whilst connected to your account (by creating an account or connecting to your account), you will find your order in ''my account/my orders''. If necessary, you can use the link ''track my order'' located at the bottom of the page, and enter your order number and the post code for the delivery address.
The possible progress statuses for your order are as follows :
1.- being processed (your order has been confirmed ans is currently being processed in our warehouse)
2.- dispatched (your order has been processed and dispatched – you can track its progress on the transporter's website using the parcel number.)
how do I return a product purchased in the Leverdez online shop ?
We offer free returns. You have the right to cancel you purchase and return any purchased products until fourteen (14) days from the day on which you received the products. Please note that it is not possible to return or exchange purchases made online in one of our pop up stores. We invite you to reuse the packaging in which your order was shipped in, to proceed with the return. Please return the products in mint condition, without them being worn or washed. All of the packaging (plastic, boxes), user manual and product labels have to be returned. Leverdez reserves the right to refuse return if it does not meet these conditions. Please fill in the return form explaining the reason for the return (the list is indicated to the right) and add it to your package. A prepaid return label is attached in your COLISSIMO package for French Metropolitan. Once your package is ready to be sent back, stick the return label onto the parcel. You will have to take your parcel to your local post office where they will stamp your parcel and give you a receipt which you should keep as proof of postage. We recommend you to keep the proof of postage until the refund of your return is processed. In case of dispute, the proof of postage is needed. For international return, take your parcel to your transporteur company of choice, they will stamp your parcel, join the delivery invoice inside your parcel and give you a receipt which you should keep as proof of postage. It is important to note that refunds can take up to one month to be completed. We thank you for your understanding.
Can I change my order once it has been confirmed ?
For technical reasons it is not possible to change the size, the colour, the products, or the quantities of an order that has already been confirmed. Moreover we cannot make an exchange. If the products do not live up to your expectations (size, colour,...) we recommend you to return them freely with the return form attached to your parcel.
How can I find the nearest shop?
The dates of our Pop Up stores are indicated on the home page of Leverdez online shop
Why buy from the Leverdez online shop ?
When you buy on the Leverdez official online shop we guarantee you the quality and the authenticity of the products. The online shop offers the greatest range of available references.
How to order the right size?
Please check the size guide available on each product page.
Is there a minimum order value ?
There is no minimum order value on Leverdez online shop.
How do I know if my order is being processed?
After placing your order, you will receive an order confirmation e-mail, typically within 15 minutes.
Can I cancel my order ?
Once you have confirmed your order, it is being taken care of immediately so that you will receive it as fast as possible. Your order can therefore not be cancelled. However, you can always refuse your order upon receiving. It will then be sent back at no expense. The refund of your order will automatically be activated when the return of your order has been registrered in our warehouse and checked by our logistics service.
Can I place an order by e-mail, post or fax ?
We only process orders placed via Leverdez online shop.
How can I pay for my order?
The following methods of payment are avaible at the leverdez online shop :
1- Credit cards: BLUE CARD, VISA, EUROCARD/MASTERCARD, AMERICAN EXPRESS, JCB.
if you want to pay by paypal you need your own paypal account. A parent or a friend can eventually sign up for a subscription provided that you are together during the payment. It is forbidden by the law to use another's paypal account without the owner's consent.
1- choose the length of the subscription and the product that you are interested in.
2- log in on your account (username and password) on www.leverdez.com
3- choose ''paypal'' as the payment method
4- confirm your address or that of the owner of the paypal account.
5- confirm your order
6- log in on the paypal site with you paypal account (username and password)
7- check and confirm your payment on the paypal site.
Your subscription will be credited on your Leverdez account a few minutes later.
How can I be sure that my payment details are secure ?
The security of your data is very imortant to us. As a Leverdez online shop customer, you can make your purchase with confidence. Generally, you can visit our website without leaving personal data. However, in the following situations we need your details :
- when placing an order
- for a subscription to the newsletter
- when registering with Leverdez online shop.
What are the delivery options ?
We offer two delivery options (once you have confirmed your order) :
1- express delivery with colissimo for metropolitan France in 48H from Monday to Friday for all orders placed before 2pm. For all orders placed on Friday after 2pm, delivery on Monday (allow one or two more days for Corsica)
2- international delivery, from 2 to 6 working days according to the country of delivery, with signature (FEDEX signature), delivered between 8am and 4pm from Monday to Friday.
Can my order be delivered to an address of my choice ?
We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided, delivery will be made to the billing address.
We regret that we cannot deliver to a post box address.
Where do you deliver ?
Orders being placed on www.leverdez.com can be delivered all around the world except the following countries : Libya, Syria, Iraq, Afghanistan,... this list is non-exhaustive.
When do you deliver ?
We deliver from Monday to Friday with express delivery (colissimo for metropolitan France and Fedex for international countries)
How much does delivery cost ?
Express delivery with colissimo is free in metropolitan France.
Delivery in international markets with FEDEX is Free.
How long does delivery take ?
An express delivery by Colissomo in 48H from Monday to Friday for all orders placed before 2pm. For all orders placed on Friday after 2pm, delivery on Monday (allow one or two more days for Corsica)
An international delivery by FEDEX from 2 to 6 days working days from Monday to Friday (please refer to the delivery times schedule depending on your zone in the general conditions of sale.)
How do I know if my order has been dispatched ?
Once your order has been dispatched you will receive a confirmation e-mail. This e-mail will contain the parcel number and the link to the transporter which will enable you to track the progress of the delivery of your order. The link will be active when the transporter is taking care of the parcel. You can also consult your account on www.leverdez.com to track your order.
What happens if I'm not there when the parcel is delivered ?
Express delivery (colissimo) : if you are absent, your parcel will be left at your local postoffice and a delivery notice will be left in your mailbox. You will have to pick up the parcel within 10 days by presenting the delivery notice.
International delivery (FEDEX) : if you are absent, a delivery notice will be left at your attention in your mailbox. You will have to contact the transporter in order to organize a new appointment. If the parcel cannot be delivered, it will be sent back to us.
Can I return a product which has not been ordered on LEVERDEZ online shop ?
We only accept products that have been purchased on the Leverdez online shop. All products which have been returned by mistake will be returned to sender.
Can I return a product in a LEVERDEZ pop up store or retail partner ?
You cannot return products bought on the Leverdez online shop in a Leverdez pop up store or retail partner. Please follow the instructions ''how do I return a product ?''
How much time do I have to return a product ?
You have the right to cancel your purchase and return any purchased products until 14 days from the day on which you acquire physical possession of the products.
We remind you that the product must be in mint condition, with all the package and the original labels... Leverdez reserves the right to refuse return if it does not meet these conditions.
How much does it cost to return a product ?
Leverdez offers free returns for products bought only on the Leverdez online shop.
How will I be credited after the product is returned ?
1- if you paid by credit card, the value of the products returned will be credited on your card.
2- if you paid by paypal the value of the products returned will be credited to your paypal account.
Delivery charges are reimbursed unless the product was faulty.
How long will it take to be credited after returning a product ?
The return of products must be in accordance with our return standards checked by our quality service :
1- the products must be in mint condition, without them being worn and washed.
2- all of the package (plastic, boxes), user manual and product labels have to be returned. You will be credited once we have received you return and once the package has undergone the necessary quality controls. It can take up to one month before being credited.
what should I do if I receive a damaged or faulty product ?
If a product purchased from the Leverdez online shop does not meet quality standards, you have the right to make a claim during the period of legal guarantee.
Please contact our customer service concerning returns due to faulty products. Leverdez reserves the right to refuse reimbursement if the return is non-compliant.
- by e-mail : email@example.com
Can I exchange a product ?
For technical reasons it is impossible for us to exchange a product. We recommand you to return the product without any costs, within 14 days after receiving your order using the return form included in the package. We invite you to consult the section ''how do I return a product'' for further details.
Where will my order be dispatched from ?
The leverdez online shop warehouse is located in France.
why should I create an account ?
The benefits of creating an account with the Leverdez online shop are as follows :
1- save your personal information for quick and easy ordering.
2- create a wish list of your favourite products which you can share with friends and family.
3- receive invitations to exclusive events.
4- retain your order history
5- save all your delivery information.
What use will be made of my personal details ?
Respect for your privacy is the utmost importance. As a Leverdez online shop customer, you can make your purchases with confidence. We do not require your personal information except in the following situations :
- placing an order
- subscribing to the newsletter
- creating an account.
The information you give us about yourself or your interests will only be used to offer you the very best services and to adapt our offers to your requirements.
What should I do if I do not wish to receive the newsletter ?
You will only receive our newsletter if you subscribe to it via the Leverdez online shop website.
If you no longer wish to receive our newsletter, please use the unsubscribe link to be found at the bottom of the newsletter. This does not affect your account.
What are the technical settings required to use the LEVERDEZ online shop ?
1- browser software settings : to ensure the correct display and optimum operation of the leverdez online shop, you must have internet explorer (version 6 and above) or mozilla/firefox (version 1.5 and above). For optimum display you will need to activate java and java script. To enable you to place products in your basket you will also need to activate the ''allow cookies'' function (located in tools/internet options/privacy if you use internet explorer 6.0 for windows).
2. screen definition : to see the LEVERDEZ online shop correctly, you must adjust your screen to a definition equal to or greater than 1024 X 768 pixels.
How can I contact the LEVERDEZ online shop ?
For questions relating to the LEVERDEZ online shop and orders placed through it, you can contact us as follow :
by e-mail : firstname.lastname@example.org
by post-mail : LEVERDEZ
34 avenue des Champs-Elysées
for questions relating to the Leverdez brand and its activities, please go to www.leverdez.com and use the contact form.